You can return any resell-able products to us within 30 days for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded. You must return the products to Total Tile Solutions Showroom, along with a receipt as proof of purchase and a refund will be made via the original method of payment. Total Tile Solutions reserves the right not to refund if the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30 day period. We aim to process all refunds within 21 working days. Please note we do not offer a refund on any sale items.